Delivery (UK only) Seeds: Most orders are despatched within 2 working days and many are sent the next day. Seed orders are sent using Royal Mail 2nd class (2-3 working days), to UK mainland only. Very large orders may be sent by courier or Royal Mail Tracked 48. For all other UK areas please contact me for a shipping price before ordering. I can only despatch seeds to the UK.
Plants: It may be necessary to trim some growth off of taller plants to fit the packaging but this will not affect the health of the plant and it will soon regrow. Plants will be sent using a 1-2 day courier service and I will do my best to despatch orders within 5 working days of ordering. To avoid plants sitting in the courier's depot over the weekend any orders received after end of business on a Monday will not be despatched until the following Monday. Please make sure you select Delivery at the checkout.
All orders are shipped using plastic free packaging which can be recycled.
Prices for delivery are as follows: Postage on orders only containing packets of seeds will start at £1.95. Large seed orders, or orders containing seed tins will cost from £3.75. For anything over this, (including plants), the charges will be based on weight and will be calculated and shown at the checkout. As a rough guide a small box will cost - £7.95, medium/large box - £10.55 and an extra £5 for each box added after that. Please note these prices are for Mainland England, Wales and Lowland Scotland only. For all other UK areas please contact mefor a quote before ordering. (The website will accept your order and apply the usual rates but I will be unable to send your order).
Collections: Although we are not open to the public, collection of orders can be arranged for people living locally. This would need to be on an appointment only basis and take place following strict social distancing guidelines. If you would like to collect please select "Pick-up from Gooderstone, Norfolk" at the checkout. Please e-mail me to let me know when you would like to collect,
Returns Please note I cannot accept returns for perishable products, (like plants), unless they arrive damaged or defective. If there is any problem with your order, please email me and I'll do my best to rectify the situation. If you wish to return an item please contact me by email, within 7 days of delivery. Items must be returned to me within 14 days and buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Order cancellations will not be possible once the order has been despatched.